RETURNS & EXCHANGES POLICY
Return period
-You have 14 days from the date you receive your order to request an exchange or return, without giving any reason.
Conditions
-Items must be unworn, unwashed, with their original tags attached and in the packaging they arrived in.
How to request a return or exchange
1. Log in to your account at everstockclo.com and open your order.
2. Click "Request return", select the items and the reason, and choose whether you want an exchange, store credit or a refund.
3. Send the items to: Rua das Giestas, n194 4750-714, Barcelos, Portugal, with your order number inside the package.
If you checked out as a guest, please email info@everstockclo.com with your order number.
Size exchanges
- You cover the cost of sending the items back to us.
- We ship the new size free of charge within Portugal. For international orders, the cost of shipping the new item is yours.
- If the size you want is sold out, you can choose store credit worth 10% more than the value of your items, or a refund.
Returns and refunds
- You cover the cost of sending the items back to us.
- We refund the value of the items to your original payment method within 14 days of receiving your return.
- The original shipping cost is only refunded if you return the complete order.
- Instead of a refund, you can choose store credit worth 10% more than the value of your items.
Bundles
-You can exchange the size of any item in a bundle. If you return only part of a bundle, we refund the proportional value of those items.
Faulty or incorrect items
-If an item is faulty or not what you ordered, please email info@everstockclo.com with a photo. In these cases, we cover all shipping costs. This does not affect your statutory warranty rights.
Right of withdrawal
-You may also exercise your right of withdrawal using our withdrawal form, within the same 14-day period.
If you have any questions about shipping or returns, please contact us: info@everstockclo.com