Terms of service
Purpose and General Provisions
These General Terms of Use, Terms of Sale, and Privacy Policy govern the use of the website www.everstockclo.pt (hereinafter referred to as the “website”), owned by CREATIVE STAFF UNIPESSOAL LDA (hereinafter referred to as “EVERSTOCK”).
Tax Identification Number (NIF): 517499061
Address: Avenida da Boavista, 1681, 7º, Dto, 4100-132 Porto
District of Porto, municipality of Porto, parish of Lordelo do Ouro e Massarelos
Through the Website, Everstock provides information about its products and offers users the possibility of purchasing them. By accessing the Website, users agree to be bound by these General Terms, where applicable.
Contact information:
For information requests or suggestions, please contact us at: suporte@evertstockclo.pt
Telephone contact: +351 938 813 801
The product details presented on the Website — including images, videos, trade names, and registered trademarks — are provided for reference purposes only.
Prices
All products display the retail price in euros and include Value Added Tax (VAT).
If any additional tax applies, it will also be indicated (IGIC – General Indirect Tax of the Canary Islands, or IPSI – Tax on Production, Services and Imports of Ceuta and Melilla).
Availability
Everstock ensures that product availability is updated based on stock levels. In rare cases, system errors or incidents may result in stock discrepancies. If a product becomes unavailable after an order has been placed, users will be notified by email.
Payments
The User may pay for purchases using PayPal, MB Way, Multibanco Reference, or Credit Card.
Everstock does not accept any payment method other than those mentioned above. Users must not attempt to pay through any method not listed; if they do, Everstock cannot be held responsible for any resulting damages.
Security
Everstock uses SSL (Secure Socket Layer) encrypted payments to protect transactions. This ensures that:
– Data is transmitted securely between the User and Everstock.
– Unauthorized access or data manipulation by third parties is prevented.
Orders
A confirmation email will be sent to the User after an order has been successfully placed.
Quality
Everstock does not sell second-hand products, defective items, or products made with materials other than those described in each product’s details.
Although Everstock strives to illustrate products as accurately as possible, images may display colour or texture variations depending on the device used. We therefore recommend checking each product’s details.
If you need any additional information, contact us at suporte@everstockclo.pt and we will be happy to help.
Complaints
Everstock genuinely values customer feedback.
For any complaint, improvement suggestion, or support need, please contact us at suporte@everstockclo.pt.
We commit to responding within a maximum of 5 working days after receiving your email.
Warranty and After-Sales Service
Everstock products benefit from the warranty provided under applicable legislation regarding the sale of consumer goods.
Access and Use of the Website
Users are responsible for their conduct on the Website. Everstock reserves the right to update, limit, or remove content whenever necessary.
Liability
Everstock is not responsible for:
– Interruptions or access errors to the Website caused by external factors.
– Improper use of Website content by the user.
– Damages caused by third-party links made available on the Website.
Changes to the Terms
Everstock reserves the right to modify these Terms and Conditions. Users are encouraged to review them regularly.
Processing of Personal Data
Please read our Privacy Policy carefully and familiarise yourself with the rules and procedures we adopt to protect your personal data when browsing our website, as well as the security and confidentiality measures implemented.
Evidence and Records
Electronic records are securely stored so they may serve as evidence of communications, orders, and payments made between Everstock and the Users.
Online Dispute Resolution
Lisbon Consumer Conflict Arbitration Centre – http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court – http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) – http://www.ciab.pt/pt/
CNIACC – National Centre for Consumer Conflict Information and Arbitration – http://www.arbitragemdeconsumo.org/
Coimbra District Consumer Conflict Arbitration Centre – http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Conflict Information, Mediation and Arbitration Centre – http://www.consumoalgarve.pt
Porto Consumer Information and Arbitration Centre – http://www.cicap.pt
European Online Dispute Resolution Platform – https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Electronic Complaints Book
You may use the Electronic Complaints Book to submit a complaint — access it here.
You already know that we are always available through our contact channels to help you.